Professional Conflict Management                     and Incident Response Training

We offer comprehensive training programs in conflict resolution, de-escalation techniques, and incident response. Our expert-led courses are designed to equip professionals with the skills and confidence they need to manage high-stakes situations safely, effectively, and in accordance with best practices.

Our story

With over 30 years of frontline experience in municipal law enforcement, post-secondary instruction, and corporate security training, Dave Martin brings unmatched insight, credibility, and professionalism to every session. His career spans enforcement, investigations, academic leadership, and the development of client-focused training programs tailored to real-world challenges.
As a certified instructor in conflict management, de-escalation, and incident response — through globally recognized agencies like Step Training Inc., Tirsia Tactical Inc. and A.S.P. Inc. — Dave delivers training that’s practical, relevant, and immediately applicable. His philosophy is rooted in real-world application: equipping professionals to stay composed, act decisively, and reduce harm in high-pressure, emotionally charged situations.
Dave’s work has helped shape safer communities, more confident teams, and stronger organizational standards across Ontario and beyond. Whether you're a municipal agency, security firm, aviation service, or educational institution, his training is grounded in experience and driven by results — because when teams are prepared, everyone benefits.

Trusted By Professionals Across Canada

Security Services

Helping private security teams respond with confidence, communicate with clarity, and deliver service that stands out.

Municipal Agencies

Building safer communities through expert-led, evidence-based training that empowers municipal teams to lead with confidence

Airport Customer Service, Airline, Ground Handling Services

Empowering aviation teams to respond with confidence and clarity — from the terminal to the tarmac.
Our training equips airport customer service, airline personnel, and ground handling teams with the tools to manage conflict, communicate effectively, and maintain safety in high-pressure environments. The result? A smoother passenger experience, fewer disruptions, and teams that operate with precision and professionalism.

Frequently Asked Questions

What makes your training different from other programs?

Our training is built on over 35 years of real-world experience in municipal law enforcement, security and training. We focus on practical, scenario-based instruction that’s tailored to your team’s environment — not generic theory.

Can you customize training for our organization’s specific needs

Absolutely. We start by understanding your operational context, risk factors, and team dynamics. Then we build a program that’s relevant, actionable, and aligned with your goals.

Where do you offer training?

We serve clients across Canada, offering both in-person and remote training options. Whether you're in Toronto or Thunder Bay, we bring expert instruction to your team.

“The instructor Dave Martin was highly knowledgeable and demonstrated excellent communication techniques, providing clear strategies for managing conflict calmly and effectively.”

Judith, Municipal Long Term Care Employee - Professional De-escalation Course (Step Training)

"This was by far the best tactical training I have ever received in my line of work. I was able to learn amazing new skills and the instructors were incredibly knowledgeable, patient and left me with improved confidence, understanding and skills to use in the field.

Sarah, Municipal Security Employee - Incident Response Training (Step Training)

Let's Talk Training That Makes A Difference

Whether you're a security firm, government agency, educational institution, or part of the aviation and transportation sector, I’d love to hear from you. If you're looking for customized, real-world training that builds confidence and improves team performance, let’s start the conversation.
Reach out today to discuss your needs, request a quote, or book a consultation. I’m here to help your team lead with clarity, control, and confidence.

 

Please email your questions to David at   info.martystyra@gmail.com 

About us

Martyn Styra Training Concepts is a trusted training and consulting firm based in Toronto, Ontario, backed by over 30 years of frontline experience. We specialize in equipping individuals and organizations with practical, high-impact skills that elevate performance, improve safety, and foster confident leadership.
Founder David Martin is a certified instructor through Tirsia Tactical Concepts and A.S.P. Inc. (Armament Systems and Procedures), authorized to deliver specialized training in subject control, defensive tactics, and baton techniques. His credentials reflect a commitment to industry standards and ensure every session is grounded in proven methodology.
Rooted in local expertise and supported by a growing national footprint, our training solutions serve security services, government agencies, aviation teams, and educational institutions. Whether you're building safer communities or strengthening workplace culture, we’re here to help you achieve your goals — with training that’s grounded in experience and driven by results.

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